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Directline

Direct Line is started from scratch in the UK in April 1985 with a single product - car insurance, and just one way for our customers to buy - over the telephone.

Today it has over five million customers and a broad range of products and services. It does business over the phone and on the Internet, and it also does it internationally, with businesses in Germany, Italy and Spain.

It puts the secret of its success down to great products and services, competitive pricing, outstanding customer service and a real belief in its employees.

In just twenty years Direct Line has created a business with more than 10,000 employees offering a range of personal finance products to more than 10 million customers across the UK and in Europe.

On its first day it became the first UK insurance company to use the telephone as its main channel of communication. It was a revolutionary event as out went the middlemen, the fat commissions and the forms and the jargon. In came speed, simplicity and a common-sense human touch.

When Direct Line first opened its doors in 1985 there were 63 employees. There are now more than 10,000 employees across the UK Direct Line started with just one call centre in Croydon. It now has call centres in five locations: Birmingham, Bristol, Glasgow, Leeds and Manchester

Direct Line offers a range of discounts and product innovations that are aimed at achieving one thing Ė bringing down the cost of van insurance.

Cover includes: named driver no claims discount; matched no claims discount; multi-van discounts, breakdown multi-van discount.

Named Driver No Claims Discount
If you have named drivers on your Direct Line van insurance policy, Direct Line will offer named Driver No Claims Discounts. This means that when it provides your named drivers with a quote for Direct Line van insurance, it will recognise every year they havenít made a claim on your policy.

Your named driversí no claims histories are automatically stored in Direct Lineís system, so when they come to apply for their own policy they simply give Direct Line your details online or on the phone and it can identify them immediately, at which point they will be able to receive up to 5 years' No Claims Discount.

Use your No Claims Discount on your second van
If you are the only person insured on your Direct Line van insurance policy and you purchase a second van that will only be driven by you, Direct Line will match your No Claim Discount on the policy for your new vehicle. In addition it will give you a 10% discount on the additional vehicle followed by 5% every year thereafter.

Multi-van cover
Direct Line offers a 10% discount on new policies taken out on any additional vans by named drivers or members of your household. This means that, as long as you can identify the existing Direct Line policy in your household or the policy on which you are a named driver, it will discount your premium by 10% - itís that simple.

Customers who insure more than one van with Direct Line can also save money on their breakdown cover. Its Breakdown Multi-Van Discount offers a 35% saving off our top two levels of cover.

www.directline.com

Call: 0845 246 3761

Lines open: 8am-9pm Monday to Friday, 9am-5pm on Saturday and 10am-5pm Sunday

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